Privacy Policy

Our Commitment

At Serenity Insurance, we respect your privacy and are committed to protecting it. Maintaining the confidentiality and security of your nonpublic personal information is our fundamental responsibility. The following information explains how your information is collected, used and shared while doing business with us.

Information We Collect

The information we collect is used to provide policy quotes upon request, administer insurance policies, and address your questions or concerns.  This includes information you provide us when you apply for a policy, either online, by phone, or in person. This may include information such as your name, address, phone number, email, vehicle information, driver’s license number, driving history, Social Security number, gender, educational background, date of birth, and marital status. It also includes information from your policy activity, payment history, billing information, and claim history.

Information from Third Parties

We may receive information about you from consumer reporting agencies that provide us with motor vehicle reports, claim reports, and/or credit information where permitted by law. When you ask for a policy quote, we may obtain credit information if permitted by applicable state law. Our agents do not have access to the details of your credit information. Other companies who view your credit report will not see the inquiry from Serenity Insurance, and our inquiry will not affect your credit score or credit rating. If you purchase a policy with Serenity Insurance, we will confirm your motor vehicle record and claims history. As permitted by law, we may also review your motor vehicle record, claims history, and/or credit information in order to renew your policy.

Information from Our Website

Serenity Insurance is able to log general statistical information such as the domain name, IP address and browser type of our website visitors. With the information gathered we are better able to create a customized website for you. The log file information does not contain personally identifiable information such as your name, address, phone, etc. and is used only in the aggregate.

While using serenitygroup.com, we use cookies to enhance your experience. Cookies are sets of information that our web server assigns to you when you visit our web site. Cookies are used in a few areas of our site only for maintaining information between pages. They are not used for storing or tracking your personal information. These cookies simply carry information submitted on one screen to the next screen, eliminating the need for redundant entry. These cookies do not gather any other personal information from you or your computer. You do have a choice whether or not to accept the cookie, however, if you reject the cookie or if cookies are disabled on your web browser, some parts of the web site will not be operable.

Information We Disclose

We do not sell personal information about our current, former, or potential customers or their accounts for any purpose. Personal information will only be disclosed as permitted or required by law.

We share personal information to process and service your policy; to settle claims; with your consent; or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as information about our current policyholders.

We may also disclose personal information to third parties as permitted or required by law. For example, to protect against fraud, to protect the confidentiality or security of our business records, or to comply with applicable legal requirements.

We may also disclose personal information with persons or organizations that we have determined need the information to perform a business, professional, or insurance function for us. These include businesses that help us with administrative functions, third parties that perform marketing services on our behalf, or to other financial institutions with whom we have a joint marketing agreement. When we establish such relationships, we require that the other parties limit their use of that information, and we prohibit them from sharing or using it for any purposes other than those for which the information is provided.

Serenity Insurance and/or our partners may use data collected from our website to customize ads to you on other websites. If you do not want your browsing behavior used for online behavioral advertising purposes, please visit the Digital Advertising Alliance Consumer Choice Page to opt-out of our third party partners.

Serenity Insurance Communications

As a Serenity Insurance policyholder, we will contact you periodically regarding your policy for a variety of reasons including renewal notices, confirmations of changes, and other communications we deem necessary to conduct business. You may NOT unsubscribe from these specific communications that relate to your primary usage of our service and products; you agree to receive these if you make a purchase.

Serenity Insurance may contact you about third-party promotions. In addition, prior to purchasing a policy or after canceling your policy, Serenity Insurance may contact you to confirm your quote or invite you to come back and get a new quote or to purchase a policy. You will have the ability to unsubscribe from whichever type of communication you received.

Security Safeguards

Serenity Insurance is strongly committed to protecting the confidentiality and security of your information against unauthorized access and disclosure. We limit access to personal information to those with a legitimate business reason for such access. We maintain physical, electronic, and procedural safeguards to protect your personal information from being accessed by unauthorized persons.

Privacy Policy Changes

Serenity Insurance may modify this policy, effective date June 12, 2012, from time to time. If significant changes are made to the policy, we will notify our policyholders.